Final Arrangements – FAQ

Decisions – Choices – Options – Planning

So many unknowns concerning an unwanted but non-preventable event can cause making final arrangements seem overwhelming.

The following information has been provided by answering the most frequently asked questions

and to assure you that once you’ve contacted us, we will guide you in implementing the plan you’ve

chosen with the same care and attention we’d give our own family in their time of need.

   

What should I do if the death occurs	Our staff of professionals is available 24 hours a day, seven days a week, please, just call.
in the middle of the night or weekend?	We’ll make the necessary arrangements and notify the proper authorities.
Will someone come right away?	Yes, if you request immediate assistance.  If the family wishes to spend a short time with
	the deceased to say goodbye, it’s acceptable. We’ll come when your time is right.
If your loved one dies outside	Yes, we serve Mountain City as well as all surrounding communities. We can  also
Mountain City, can you help us?	assist you with out-of-state arrangements, either to transfer your loved one to, or from
I’ve never made final arrangements.	Providing you with information is our job. We’ll explain every aspect of the process,
How will I know what needs	outline your options and review the costs so you’ll have the information you need to
to be done and when?	make clear decisions.
Can my pre-arrangements be	Yes, your pre-arrangement can be transferred to any funeral home. Also Mountain
transferred to another funeral	City Funeral Home will honor your current arrangements at the time of need.
home?
Can Mountain City Funeral Home	Yes, Mountain City Funeral Home can arrange cremation services for you.
help me with cremation?
I’ve decided on cremation. Can	Yes, quite often a viewing precedes the actual cremation. We will also assist
I still have a funeral or a viewing?	you with the arrangements for a funeral with a cremation following or a
	memorial service.
Is embalming required by law?	No, embalming is not required by law. Embalming may be necessary, however, if you select
	certain funeral arrangements, such as a funeral with viewing. If you do not want embalming,
	you have the right to choose an arrangement that does not require you to pay for it,
	such as direct cremation or immediate burial.
How much will funeral arrangements	Our prices are itemized. You are shown each price with full disclosure and are charged
cost?	only for items you select.
What government agencies help	As your funeral directors, Mountain City Funeral Home will gather the necessary
defray final expenses?	information to apply for financial assistance from the Social Security Administration,
	Veteran’s Affairs, retirement benefits and other sources as needed. We are also licensed
	life insurance agents and can help make claims on life insurance policies.
Will we need to pay the full cost	No, we offer four ways of payment.
up front?	1. Pre-planned or pre-funded arrangements.
	2. Cash or check on the day of arrangement with a 2% discount on
	services and merchandise.
	3. Half down and the balance in 30 days.
	4. Life insurance assignment with a valid policy for the amount of the funeral expenses
What if we can’t afford the cost of	Mountain City Funeral Home is family owned. We pride ourselves in treating our
the funeral immediately?	customers like our own family members. We will work with you in establishing a plan
	of payment that will suit both your needs and that of the funeral home.